Skip to content

Email and phone alerts

All help topics

← Help Centre home

Getting started

Listing a pet

Managing your listing

Adopting

Messages and alerts

Safety

Account and privacy

We can email you and send an alert to your phone or computer when someone messages you.

  1. Go to Settings on your Account page.
  2. Turn New message emails on or off, then tap Save.
  3. Turn News and site updates on or off, then tap Save.
  4. Next to Phone alerts, tap Turn on and allow notifications when your browser asks. Do this on each phone or computer you use.
  5. To stop phone alerts on a device, tap Turn off there.

Good to know

  • Message emails come at most once every 30 minutes per conversation.
  • Every email has an unsubscribe link that turns message emails off in one click, without logging in.
  • Turning off message emails also stops our other emails about pets, like new-match alerts. Important emails about your own listings still come.

Go there now

More on messages and alerts

← All help guides