Step-by-step help for listing, managing and adopting pets on Pet Rescue NZ. Type below to find a guide.
Getting started
Join, log in and find your way around your account.
- How to sign up
Join free with your email, or with Google where it’s offered. - Log in or reset your password
Get back into your account, or set a new password. - A tour of your Account page
What each tab on your Account page is for.
Listing a pet
Create a listing that finds the right home, safely.
- How to list a pet
Five short steps, about 5 minutes, free for rehoming. - Writing a great listing
What helps your pet find the right home faster. - Photo tips and limits
Up to 8 photos, and what we do to them automatically. - Fees: free rehoming or a sale listing
Free up to $250. Over $250 is a $49.99 sale listing. - Why a listing is held for checking
Some listings are checked by a person first. Here’s why.
Managing your listing
Edit, renew, promote and close your listings.
- Edit your listing
Change details, story, fee or photos. - How long listings last and renewing
Listings run 30 days and renew free. - Boost, Spotlight and Pet of the Week
Optional upgrades to get your pet seen first. - Mark as adopted and the handover checklist
Close your listing and record the handover. - Remove a listing
Delete a listing you no longer need. - Your listing stats
Views, enquiries and saves for your pets.
Adopting
Find a pet, keep a shortlist and contact owners.
- Search and filters
Find pets by type, place and what suits your home. - Save pets and share your shortlist
Keep a shortlist and decide together. - Saved searches and new-match alerts
Get an email when a new pet matches. - Message an owner
Contact an owner safely on Pet Rescue. - Your adopter profile
Tell owners about your home before they ask.
Messages and alerts
Reply to people and choose how we tell you about new messages.
- Read and reply to messages
Keep the conversation going in Messages. - Email and phone alerts
Choose how we tell you about new messages. - Report a conversation
Tell us about a worrying message.
Safety
Rehome and adopt safely, and tell us when something looks wrong.
- How to spot a pet scam
The warning signs to look out for. - Meeting safely and the handover
Plan a safe meet and a smooth handover. - Report a listing
Flag a scam, welfare concern or pet that’s gone.
Account and privacy
Keep your details up to date and get help when you need it.
- Change your name or password
Update your details in Settings. - Delete your account
How to ask us to delete your account. - Contact support
Email us. We reply within one working day.
No guide matches that. Ask Pip (the chat button) or email support@petrescue.org.nz.
Still stuck?
Ask Pip using the chat button, or email support@petrescue.org.nz. We usually reply within a day.
